Moving towards an IT as a Service (ITaaS) model, which means seeing the IT department as a service provider rather than a cost center, can be a strategic step for business growth. In ITaaS, every department in the organization becomes a customer or consumer of IT to standardize deliverables and increase speed and efficiency within the IT area.
Understanding the ITaaS Model
ITaaS is an organizational model that operates much like a business, converting the IT group to service provider, producing products and services for usage by other Line of Business (LOB) groups within the organization. ITaaS is an operational, not technological, shift and is not necessarily dependent on the cloud or cloud-based services.
In a traditional setting, the IT department has its focus on the company’s technological requirements and doesn’t see the big picture of the organization. It may not understand how operating models and cloud solutions combine to create customer value.
Adopting ITaaS can help change that. Here are three ways to move your IT department to the ITaaS model:
- Reinvent the role of the CIO to include aspects of the business that go beyond technology. Step away from shadow IT and connect with your company.
- Unlock cloud cost savings by building out the vision of your future Virtual Computing Capability (VCC.)
- Change your datacenter to VCC and save on IT costs while consolidating your IT process.
- Promote collaboration between departments to add flexibility and remove roadblocks.
Benefits of ITaaS
Using ITaaS will lead to a business-centric approach and increase collaboration between business departments. When business groups work together as strategic partners, IT is better able to understand and provide solutions that meet the needs of all parties involved. From the customer, or business team’s perspective, the ITaaS model provides more automation with most services delivered on demand. Using workspace management and technology automation give IT the ability to create a functional and agile IT service for customers and company employees alike. This approach saves the IT department’s time as they can use automation to decrease time spent on reoccurring issues.
IT Needs to Simplify and Standardize
The first exercise that an IT department needs to carry out is to productize its offerings. The best way to do this is to simplify and standardize, which creates predictability by repeating results. Duplicating results leads to increased success rates and consistent user experience as deliverables. A side effect of standardization and simplification is efficiency and lower costs. IT can also accurately charge costs back to business units once they have a transparent pricing model in place. Business groups can then monitor the costs and consumption of IT resources. With these optimized internal offerings, IT can build the best possible solutions at the best cost for the business units.
How to Know if It’s Right for Your Company
Questioning whether ITaaS is right for your organization is essential. ITaaS has the potential to make drastic improvements, but can demand heavy usage of both time and resources. For that reason, some believe the transition is only worthwhile for larger organizations. Smaller organizations can consider making small changes over long periods and still see big improvements in the areas of cost, delivery, and standardization.
Start the ITaaS Transformation Today
The belief that cloud solutions alone will boost organizational growth and limits the IT department is false. With today’s heavy use of cloud and other information technologies, the IT department model needs to expand and evolve since organizational changes are essential to staying competitive.
ITaaS as a model has proven successful in this digital economy. The use of ITaaS saves both time and money by closing the gap between business and IT. It allows customers and consumers to be happy and productive. CIOs need to redefine the scope of their IT department by aligning with the business goals of their organization. Adopting ITaaS can be a valuable first step in that process.
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