As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.
Look for positions in the following departments:

Tier I Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

 

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Channel Acquisition Manager – Austin, TX

Overview:

The Channel Acquisition Manager (CAM) is an integral member of the Channel Sales team, focused primarily on signing up new, productive partners to the OnRamp Channel Partner Program. The Channel Acquisition Manager’s efforts will be concentrated both within his/her own professional network and beyond in out-bounding to net new logos to drive awareness of OnRamp, build the OnRamp Brand, and recruit new partners. It is therefore important that the CAM have several years of industry experience that enable his/her efforts to be built off a base of a solid network of potential partners. The CAM will also work closely with Channel Marketing in utilizing OnRamp’s marketing investments, programs, and resources to drive new partner interest.

This position reports to the Sr. Director, Channel Sales.

Responsibilities:

The Channel Acquisition Manager’s responsibilities all revolve around the recruiting and signing up of new partners to the OnRamp Channel program. The CAM will be responsible for the addition of a certain number of new, qualified partners each month. As such, the CAM is in charge of managing the “sales cycle” of bringing each new partner onboard, from sourcing new potential partners – whether that be through his/her own network, outbounding, or OnRamp Channel Marketing activities, to building the relationship – and if necessary enlisting the right folks within OnRamp Sales management for help, to closing that partner and getting them to join – including working through the details of the Partner Agreement, and other important logistics. While the Channel Acquisition Manager is not responsible for quoting opportunities or closing deals, a significant component of this role will be “selling” OnRamp and its partner program: positioning OnRamp; positioning the benefits of OnRamp’s partner program; positioning OnRamp vs. the competition; and getting these potential partners excited to join the program, and more importantly, recommend OnRamp to their customers.

More specific responsibilities include:

  • Build a detailed understanding of the universe of potential partners and prioritize the types of partners to target
  • Source new qualified channel partners from out-bounding and your professional network
    • Build targeted lists of potential partners
    • Conduct regular outbound outreach through multiple forms – phone, email, in-person, OnRamp channel marketing, etc.
    • Build relationships with key members of potential partner company organizations
    • Work with sales leadership at OnRamp to drive key partner discussions
    • Screen out potential partners who may not be likely to become productive partners
    • Sell potential partners on OnRamp and the benefits of its partner program
  • Work with Channel Marketing to drive interest in the OnRamp Channel Partner Program
    • Build targeted outreach campaigns and Channel partner program materials
    • Attend tradeshows and other events where networking and relationship-building take place
    • Develop and coordinate smaller group events and gatherings (e.g. lunch and learns) within specific geographies
  • Work with Channel Sales Managers to drive partner acquisition within specific territories
  • Help facilitate the partner sign up progress
    • Facilitate the review and (if necessary) negotiation of Partner agreements
    • Manage the update of our systems and data (making sure we have all required information, and SFDC is properly updated)
  • Hand-off the relationship to the Partner Success Manager for Onboarding/Training
    • Ensure that all the required steps are taken (usually by other members of the OnRamp channel team) so that the partner is enabled to promote OnRamp to their customers

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Administration Department

We currently have no openings in this department.

Marketing Department

We currently have no openings in this department.

Finance Department

We currently have no openings in this department.

Product Department

We currently have no openings in this department.

Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

OnRamp Employee Application

Apply to be part of our team!
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