As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.
Look for positions in the following departments:

Facilities Manager | Austin, TX

 

Overview:

This position will be in charge of ensuring the uptime of all critical systems at OnRamp’s facilities including electrical, mechanical (HVAC), fire suppression, lightning protection, leak detection, telecommunications wiring, and physical security. The Facilities Manager must be proactive in ensuring that proper plans are in place, issues are identified and repaired quickly, and all customer service demands are met successfully.

This position reports to the Director of Data Center Operations.

Job Responsibilities:

  • Responsible for ensuring the uptime of all critical systems in OnRamp’s Austin data centers, including:
    • managing all aspects of HVAC systems such as functionality, maintenance, safety, and expansion
    • managing all aspects of electrical systems (ATS, UPS, Generators, transformers, wiring, etc.).
    • managing all aspects of all other critical systems including: fire suppression, leak detection, lightning protection, and physical security
  • Deeply understand and become the organizational owner of OnRamp’s building management systems, responding to alarms, monitoring the ongoing health of critical systems, and proactively suggesting ways to improve systems
  • Responsible for ensuring that Operations staff are trained in all critical systems fundamentals and procedures, with a special emphasis on HVAC and Electrical systems
  • Point of contact between vendors and OnRamp management on construction-related projects to the physical facilities
  • Responsible for supporting and managing facility-related implementations and data center space planning
  • Ensure physical security compliance with company policy
  • Inspect buildings, grounds, and equipment for unsafe or potentially unsafe or malfunctioning conditions
  • Manage the performance of all maintenance to ensure the highest level of efficiency

Requirements:

  • Three (3) years experience in a data center or other Critical Environment
  • At least five (5) years working experience
  • Strong interpersonal skills and an ability to positively interact within the company and with vendors
  • Self-starter with strong sense of ownership, assertive follow-through, and a determination toward results
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Working knowledge of Data Center operations, preferably in a facility larger than 20,000 sq. ft
  • Working knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments
  • Must have experience managing and maintaining vendor relationships
  • Ability to read blueprints/CAD drawings
  • Advanced knowledge of Microsoft Office Suite – Word, Excel, Outlook and Visio required
  • High school diploma or equivalent
  • Ability to lift up to 50 pounds
  • 24-hour on-call as an escalation point for all Data Center operations and facilities issues

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Network Engineer | Austin, TX

 

Overview:

The Network Engineer, along with a team, is responsible for all aspects of systems administration including networks, applications, and databases. This position reports to the Engineering Manager.

Job Responsibilities:

  • Provide support to private cloud customers, working on a daily basis with virtualization tools and SAN environments
  • Provide initial configurations and technical support for Cisco switches and routers, firewalls (Cisco ASAs, PIX, CSS), OSPF and BGP routing, layer 2 switching
  • Provide systems administration for Onramp customers, which may include providing assistance with network implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Perform systems security administration functions, including monitoring and managing system resources, performing systems backups and recovery procedures, performing or assisting in troubleshooting and diagnosing production problems, and maintaining network security
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • • Minimum of 3-5 years of systems administration experience, including at least 1 year of hands-on experience with virtualized environments
    • Experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications including Exchange, SQL Server, etc.
    • Experience with System Administration for Linux operating systems for servers
    • Experience with Virtualization and one or more hyper-visors, preferably VMWare
    • Experience with SAN environments, including multipathing in both iSCSi and FCP
    • Minimum of 1-3 years of network engineering experience, including knowledge of TCP/IP Internetworking and experience deploying and managing Cisco firewalls
      • Clear understanding of HP and Cisco hardware configuration and maintenance
    • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
    • Ability to be part of an on-call rotation schedule with other network engineers
    • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
    • Passion for customer care with exceptional follow up and issue ownership skills.
    • Willingness to work independently and with a team
    • Bachelor’s degree preferred

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Tier II Technician | Austin, TX

 

Overview:

The primary function of the Tier II Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Tier II Supervisor.

***Position is a night shift 9p-9a; 3-4 days per week***

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of support technician experience, including technical support experience in the following areas:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

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Tier I Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

 

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

OnRamp Employee Application

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