As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.
Look for positions in the following departments:

Implementation Specialist | Austin, TX

 

Overview:

The primary function of the Implementation Specialist is to serve as a technical resource on new customer Implementations. An Implementation Specialist is expected to function as the primary technical point of contact for server implementations within technical services organization. This position reports to the Director of Data Center Operations.

Job Responsibilities:

  • Attend customer calls and gather technical requirements to build the contracted solution
  • Develop and maintain changes to the technical diagram for the life of the implementation project
  • Build, configure, and verify Windows/RHEL/CentOS systems
  • Configure backups, antivirus, SMS, NTP, SNMP and other management agents
  • Implement Logical provisioning using internal Onramp tools
  • Setup and configure application systems as required
    • MSCS clusters
    • IIS or Apache
    • And other back end app services
  • Track the engineering details and changes for assigned implementation projects
  • Communicate technical details as they relate to the project, internally and externally, to in a clear, concise manner
  • Assist the Operations Coordinator with development and prioritization of the technical details of the project plan
  • Coordinate changes to technical diagrams with provisioning and the Operations Coordinator
  • Coordinate kick off call agenda with Operations Coordinator
  • Create and maintain accurate customer implementation data within Salesforce
  • Serve as the point of contact for customer technical resources
  • Accurately track and assign data center resources (cabinet, switch, power, etc.) to customer solutions
  • Accurately track and assign logical resources (address space, VLAN, routes, etc.) to customer solutions
  • Build, image and install rack mountable servers, and IT hardware
  • Build, configure, and verify Windows Server/RHEL/CentOS systems
  • Configure backups, antivirus, SMS, NTP, SNMP and other management agents
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, and other technical work
  • Other duties as assigned by the Director of Data Center Operations
  • Ability to work well under pressure, meeting multiple deadlines
  • Ability to multi-task between projects with minimal supervision

Minimum Requirements:

  • Associate’s degree, trade school certification, or other verifiable experience in a relevant technical field or equivalent practical experience
  • 1-3 years of experience working in a data center, or equivalent critical environment
  • Experience in structured cabling
  • Extensive knowledge of computer hardware components
  • After initial training, able to work with little supervision
  • Ability to multi-task between projects with minimal supervision
  • Ability to lift up to 50 pounds and move up to 75 pounds
  • Ability to climb a 6’ ladder
  • Must be detail oriented and have the ability to multitask Job Description | Implementation Specialist (June 2017)
  • Experience interacting with and managing customer expectations
  • Excellent written, oral, and interpersonal communications skills
  • Strong troubleshooting and problem solving skills
  • Ability to prioritize based on team needs
  • Ability to work well under pressure, meeting multiple deadlines

Preferred Requirements:

  • 1-3 years of experience with systems administration, server installation and design, and configuration architecture
  • Certifications: MCSE, RCHE and CentOS
  • Knowledgeable on Windows Server 2003 and 2008, Red Hat Linux, and VMware ESX
  • Experience with HP, Dell, and Cisco server hardware
  • Experience with networking and load balancing

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Tier II Technician | Austin, TX

 

Overview:

The primary function of the Tier II Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Tier II Supervisor.

***Position is a night shift 9p-9a; 3-4 days per week***

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of support technician experience, including technical support experience in the following areas:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

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Tier I Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

 

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Sales Department

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Administration Department

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Marketing Department

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Finance Department

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Product Department

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Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

OnRamp Employee Application

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