CONSULTATIONS, WORKSHOPS/TRAINING, PAPERS
Consultations "Futures Planning" Huntsville Public Library, Huntsville, Texas. Fall/Spring 1999/2000.
"SAC's Accreditation Issues" Lee College, Baytown, Texas. Spring/Summer 1994.
"San Antonio Area Library System - Long Range Planning - Design and Facilitation" - SAALS, Spring 1994 to the Present.
"Marketing Plan - Research and Design" West Texas Library System, Amarillo, Texas, Fall 1992 - - Spring 1993.
"Designing and Managing Extended Campus Services" Jacksonville Community College: analysis of existing program and presentation of possible model extension services program. (1 day consultation) Spring 1990.
"Survey of Current Needs/Future Planning" San Antonio Public Library: brief survey of staff perceptions; data analysis, 200+ employee meeting with discussion of results; future planning with goals and objectives outlined. (1 month) Fall, l989.
"Goals and Objectives Development" Austin Community College: organized the LRS staff into workgroups, trained group facilitators and recorders, "scripted" group leaders needs' discussions, arranged for and assisted in data analysis and final formation of operational goals and objectives and tasks. (3-4 months) Fall, l985.
"Goals and Objectives Development/Long-Range Planning" Saginaw Public Library investigation through survey and case study method with development of functional area operating goals/objectives/ tasks for five years. (8 months) Fall '83- Winter '84.
"Research and Assessment of Competencies," Ohio Library Association: adaptation of dissertation instrument for the investigation of the state-of-the-art of children's services/competencies with regression analysis of data. (6 months) Winter l981-Spring l982.
Additional consultations prior to l982 include public library services for children's and young adults, collection development, programming, and community outreach for Brazoria, Galveston, Nacogdoches, Pearland, Eagle Lake and Port Neches.
Workshops
"Top Ten Elements of Customer Service" Kentucky State Library Development Workshops, Kentucky/2 locations 2000/2001
"Adult Learning" Kentucky State Library Development Staff, October, 2000
"Professionalism/Managing - The Basics for Small Public Library Administrators" Series of 6 - Texas State Library, Spring 2000, Spring 1998, 1996, 1994
"Integrating Learning with Work" ALA/LAMA, @ 9 workshops throughout the U.S. 1998 to the present.
"Staffing Issues of the Year 2000" ALA/LAMA @ 15 workshops throughout the U.S. 1996 to the present.
"Internet Homework Resources for Youth" Houston Area Library System, Spring 2000
"Critical Thinking Skills for Training, C.E. and Staff Development" State Library Development Coordinators and Staff Professionals, Fall 1999.
"Top Ten Elements of Customer Service" Missouri Libraries, Cape Girardeau, Missouri, Fall 1995.
"Top Ten Elements of Customer Service" Library Consortium Advisory Board Dinner. Binghamton, New York, Spring 1995. Workshop, Spring 1995.
"Top Ten Elements of Customer Service" Springfield County Library System, Springfield, Missouri, Staff Workshop, November 1994.
"Marketing Institute." Houston Area Library System. Beaumont, Texas, Spring 1995.
"Basic Management." Texas Trans Pecos Library System. El Paso, Texas, Fall 1994.
"Managing: What's Old, What's New, What's Necessary." Houston Area Library System, Lufkin, Houston, TX, Summer 1994.
"Strategic Budgeting" South Texas Area Library System, Corpus Christi, Fall 1994.
"Marketing - General Principles and Implementing the WTLS Marketing Plan" WTLS, Amarillo, TX, February 1994.
"Managing: What's Old, What's New, What's Necessary" Harris County Public Library, Houston, TX, Spring 1992.
"Personnel Management: The Essentials" Series of 6 - Texas State Library, Fall 1991 - Spring/Summer 1992.
"Marketing the Library and the Librarian" Midland, Texas. West Texas Library System. Spring 1991.
"Great Expectations: 10 things middle-level managers expect from higher-level management" Texas Library Association. College and University Library Division, Spring 1991. (Program Planner and Facilitator)
"Training the Texas White House Conference Delegates" 2 programs Texas Library Association, Spring 1991.
"Using A Librarian's Planning Handbook for a Read-to-Me Club" Six locations: San Antonio, Houston, Amarillo, Lubbock, Dallas, and Corpus Christi. Texas State Library, Spring l989.
"Documenting and Justifying Budgets" Six locations: Austin, Houston, Amarillo, San Antonio, Lubbock, and Irving/Dallas. Texas State Library, August l986.
"Strategic Planning" Two locations: Dallas, Longview, and Northeast Texas Library System Summer l987.
"Long-Range Planning: Review and Evaluation" Saginaw Library System Saginaw, Michigan Spring l985.
"The Problem Patron" Wayne-Oakland Library Federation Wayne, Michigan Spring l985.
"Personal Organization for Professional Growth" JMRT Michigan Library Association Farmington, Michigan Spring l984.
"Dealing with Job Stress" Detroit Public Library Detroit, Michigan Winter l984. Additional workshops/training prior to l984 include research on children's library services in the Midwest states, long-range planning and time management in the information environment, using data research for planning, personnel management for the middle manager, middle management in public libraries, case method in decision-making, budgeting in the public library and numerous presentations on storytelling, puppetry, and children's programming. Papers
"Top Ten Elements of Customer Service" Library Consortium Advisory Board Dinner. Binghamton, New York, Spring 1995.
"Can This Marriage Be Saved?: Extended Campus Library Services, Partnerships between Academic and Public Institutions. ECLSS, ACRL, ALA, Philadelphia, PA, Summer, 1995.
"Top Ten Elements of Customer Service" Springfield County Library System, Springfield, Missouri, Staff Development Day, November 1994.
"Top Ten Elements of Customer Service" Texas Library Association, District Meeting for District One, Brownswood, Texas. October 8th, 1994.
"Top Ten Elements of Customer Service" ALA New Members Round Table, Summer Conference, Miami, FL, Summer 1994.
"Dealing with Difficult Patrons" System Retreat, Austin Public Library, Austin, TX, Fall 1993. "Problem Solving" ALA Library Administration and Management Association, Summer Conference, San Francisco, CA, 1992.
"Customer Service" System Retreat, San Antonio Public Library, San Antonio, TX, Fall 1992.
"Pat Schuman's President's Program: Training the Facilitators" ALA Midwinter Conference, San Antonio, TX, Spring 1992.
"Extended Campus Library Services: Proactive Guidelines and Planning for System Evaluation" Submitted for presentation with Karen Anderson, Site Supervisor, Extended Campus Site, Extended Campus Conference, Florida, Fall 1991.
"Responding to the Needs of Developmental Students" ACRL CJCLS ALA Summer Conference ACRL Program, Summer l989.
"Budget Justification in Competitive Times" Learning Resource Service Division Texas Junior College Teachers Association, Spring l988.
"Choosing the Right Position" Junior Members Round Table Texas Library Association Spring l987.
"Contemporary Management Styles: Choosing From the Array" Special Libraries Association Detroit, Michigan, Spring l985. Additional papers prior to l985 include the American family into the l980's, interview skills, attitudes toward competency, censorship, stereotyping, book selection and policy and materials for disadvantaged children.
