We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.

Send your resume to resumes@onr.com


Security Engineer | Austin, TX

Overview:

The primary function of the Security Engineer position is to reduce security risk by supporting and implementing security programs, initiatives, processes, and best practices to build a safe and secure environment for our company and our customers. This position is responsible for identifying vulnerabilities and security risks of networks, operating systems, and applications, and validating and remediating vulnerability findings. This position will be responsible for overseeing security at all OnRamp data center locations. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Develops and maintains company standards and procedures to ensure execution of security strategies
  • Communicates updates to internal stakeholders and key partners on incidents, emerging risks, and other issues that may impact data center operations, employers, or vendors
  • Partners with the Engineering team and Security Administrator to identify and mitigate potential security issues
  • Performs and updates organizational risk assessments on regular basis. Drives remediation.
  • Functions as primary technical engineer for vulnerability management program and tools
  • Performs daily monitoring and troubleshooting of security incidents
  • Maintains an in-depth understanding of attacks or emergent threats
  • Assists in development and education of security topics, including delivering training
  • Other duties as assigned by the Manager of Technical Services

Requirements:

  • 5 or more years of relevant technical experience
  • 2 years of experience as a Network Engineer
  • CISSP® certification
  • Experience and in-depth knowledge of VMWare, certification preferred
  • Experience with security tools including SEIM, IDS/IPS, and firewalls
  • Experience managing technical templates (standard firewall configurations, switching configurations, SEIM configurations)
  • Experience in security process development
  • Ability to collaborate and build cross-functional relationships with customers, vendors, and coworkers
  • Strong project leadership skills
  • Strong interpersonal communication and presentation skills
  • Must possess a high degree of integrity, be trustworthy, and have the ability to work with autonomy

Preferred Qualifications:

  • Demonstrated track record of success in delivering in a security environment, including conducting security assessments and risk identification
  • Strong analytical skills and cross functional knowledge across multiple security disciplines
  • Knowledge of Splunk, AlertLogic, and Trend Micro software
  • Additional relevant security certification such as CISM, CompTIA Security+, GIAC, and SSCP
  • Bachelor’s Degree preferred, emphasis in Computer Science, Information Technology, or related field
  • Comfortable in a fast-paced, changing environment
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

Tier III Technician | Austin, TX & Raleigh, NC

must be able to work night shifts

Overview:

The primary function of the Tier III Data Center technician is to monitor and respond to service-related issues impacting customers through queue management, and to act as a resource for Tier I and Tier II technicians. With proven experience in Windows and Linux operating systems, network, server class equipment, and virtual environments, Tier III Data Center technicians are expected to work with minimal supervision while providing customer support. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Monitor the datacenter and network, and report problems to customers and engineer team
  • Escalate data center issues, including facility events, to engineer team when appropriate
  • Configure and manage customer and internal network maintenance and backups
  • Plan and perform customer and internal maintenance windows, ensuring maintenance window success
  • Track and immediately respond to alert events
  • Document, follow up, and resolve tickets, engaging Tier I and Tier II technician support when needed, including accurate and timely documentation of customer communication
  • Serve as an escalation point for Tier I and Tier II technicians
  • Assist and support engineer team as needed
  • Assist in development of technician process and procedures, including development and training of Tier I and Tier II technicians
  • Other duties as assigned by the Manager of Technical Services

Requirements:

  • A minimum of 3 years support technician experience, including technical support experience and in-depth knowledge of:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, and Active Directory
    • Technical support for VMware including products vSphere Hypervisor and vCenter Server
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Data center and site infrastructure knowledge and proficiency, preferred
  • IT Certification in a technical discipline, a plus
  • Excellent troubleshooting, problem solving, and root cause analysis skills
  • Self-starter and strong team worker
  • Professional demeanor and excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

Sales Executive | Austin, TX

Overview:

OnRamp is looking for an experienced outbound Sales Executive. We are interested in working with self-starters who can drive multiple consultative sales cycles. The primary responsibilities of this role are to generate new sales for OnRamp through relationship building, networking, outbound calling, channel partners, and inbound sales leads. Qualified candidates must be results-oriented, have previous sales experience and familiarity with CRM software, exceptional communication skills, and the drive to generate new leads, of which outbound calling and networking will be a critical component. An in-depth understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the VP of Sales.

Job Responsibilities:

  • Develops and maintains company standards and procedures to ensure execution of security strategies
  • Generate new sales leads through active prospecting
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Develop and manage potential customer relationships early in the sales cycle
  • Execute against pre-determined goals for outbound activities per week
  • Manage OnRamp’s ongoing channel partner relationships to drive new business
  • Serve as primary contact and advocate for potential customers while partnering with OnRamp Engineering staff as part of consultative sales process
  • Meet or exceed monthly sales quota for new business activity
  • Track and report all sales activity on a weekly basis
  • Maintain all customer and new business prospect information in CRM database
  • Work closely with marketing/sales director to understand requirements and quotas

Requirements:

  • 3–5 years of proven success in outbound sales roles in data center services or a related technology industry
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face) with the ability to drive consultative sales cycles
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and CRM software
  • Bachelor’s degree required

Send your resume to resumes@onr.com