As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible. Send your resume to resumes@onr.com

Look for positions in the following departments:

Support Supervisor | Austin, TX

Send your resume to resumes@onr.com.

Overview:

OnRamp is looking for up and coming leaders who can provide technical oversight and guidance for our Technical Support team. The primary responsibility of the Support Supervisor is to assist in leading the Support team to ensure that every customer interaction is upholding OnRamp’s exceptional customer-centric culture. The Support Supervisor will also drive performance improvement through data analysis process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.

Must be flexible in working nights and weekends, as well as maintaining an on-call schedule. This position reports to the Manager of Support.

Responsibilities:

  • Partner with the Manager of Support to help develop and coach the Support team to deliver exceptional customer experiences
  • Ensure that escalations occur appropriately and consistently
  • Stay abreast of current technologies and make recommendations based on knowledge and research
  • Support the Technical Support team by assisting in training, team meetings, and on-call responsibilities
  • Assist leadership to ensure departmental policies, procedures, and documentation accurately reflect current NOC practices; developing changes and/or modifications when appropriate
  • Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and updates
  • Assist in the creation and implementation of NOC processes and procedures guidelines
  • Assist with the development of workflows and procedures for team based on industry standard framework
  • Maintain shift coverage schedule for NOC employees, including coordinating coverage for time off requests and approving timesheets
  • Lead by doing, and actively work customer cases

Requirements:

  • 3 years of technical and customer support experience, preferably with Data Center technologies or in a NOC environment
  • 1-3 years of support technician experience, including technical support experience in one or more of the following areas:
    • TCP/IP Internetworking
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Proven team leader
  • Passionate about growing and developing others

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Security Engineer | Austin, TX

Send your resume to resumes@onr.com.

Overview:

The primary function of the Security Engineer position is to reduce security risk by implementing, supporting, and maintaining security programs, initiatives, processes, and best practices to build a safe and secure environment for our company and our customers. This hands-on, operational security position will be responsible for overseeing IT security at all OnRamp data center locations. This position reports to the President.

Responsibilities:

  • Functions as primary technical administrator for security infrastructure tools and systems
  • Collaborates with other Engineers to implement and operate comprehensive security tools and security infrastructure
  • Develops and maintains company standards and procedures to ensure execution of security strategies
  • Performs and updates organizational risk assessments on regular basis
  • Conducts various penetration and intrusion-detection testing, including reporting of vulnerabilities and drives mitigation and remediation of findings
  • Communicates updates to internal stakeholders and key partners on incidents, emerging risks, and other issues that may impact data center operations, employers, or vendors
  • Performs daily monitoring and troubleshooting of security incidents
  • Maintains an in-depth understanding of attacks or emergent threats
  • Assists in development and education of security topics, including delivering training
  • Other duties as assigned by leadership

Requirements:

  • 5 or more years of relevant technical experience
  • 2 years of experience as a Network Engineer
  • CISSP® certification preferred
  • Hands-on experience and in-depth knowledge of:
    • VMWare, certification preferred
    • Windows and Linux operating systems
    • Security tools including SIEM, IDS/IPS, WAFs, and next-generation firewalls
    • Managing technical templates (standard firewall configurations, switching and routing configurations, SIEM configurations)
    • Multi-tenant environments
  • Experience in security process development
  • Ability to collaborate and build cross-functional relationships with customers, vendors, and coworkers
  • Strong project leadership skills
  • Ability to develop a vision for what security should be in a multi-tenant environment
  • Ability to work with autonomy

Preferred Qualifications:

  • Demonstrated track record of success in delivering in a security environment, including conducting security assessments and risk identification
  • Strong analytical skills and cross functional knowledge across multiple security disciplines
  • Knowledge of Splunk, AlertLogic, and Trend Micro software
  • Knowledge of Cisco security, including ASA firewalls and FirePOWER services
  • Additional relevant security certification such as CISM, GIAC, and SSCP
  • Knowledge of industry standards and compliance mandates, including PCI-DSS and HIPAA
  • Bachelor’s Degree preferred, emphasis in Computer Science, Information Technology, or related field
  • Comfortable in a fast-paced, changing environment
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

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Network Engineer | Austin, TX or Raleigh, NC

Send your resume to resumes@onr.com.

Overview:

The Network Engineer, along with a team, is responsible for all aspects of systems administration including networks, applications, and databases. This position reports to the Engineering Manager.

Responsibilities:

  • Provide support to private cloud customers, working on a daily basis with virtualization tools and SAN environments
  • Provide initial configurations and technical support for Cisco switches and routers, firewalls (Cisco ASAs, PIX, CSS), OSPF and BGP routing, layer 2 switching
  • Provide systems administration for Onramp customers, which may include providing assistance with network implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Perform systems security administration functions, including monitoring and managing system resources, performing systems backups and recovery procedures, performing or assisting in troubleshooting and diagnosing production problems, and maintaining network security
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • Minimum of 3-5 years of systems administration experience, including at least 1 year of hands-on experience with virtualized environments
    • Experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications including Exchange, SQL Server, etc.
    • Experience with System Administration for Linux operating systems for servers
    • Experience with Virtualization and one or more hyper-visors, preferably VMWare
    • Experience with SAN environments, including multipathing in both iSCSi and FCP
  • Minimum of 1-3 years of network engineering experience, including knowledge of TCP/IP Internetworking and experience deploying and managing Cisco firewalls
    • Clear understanding of HP and Cisco hardware configuration and maintenance
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to be part of an on-call rotation schedule with other network engineers
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Passion for customer care with exceptional follow up and issue ownership skills.
  • Willingness to work independently and with a team
  • Bachelor’s degree preferred

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Infrastructure Developer | Austin, TX or Raleigh, NC

Send your resume to resumes@onr.com.

Overview:

The Infrastructure Developer, is responsible for primarily designing, developing, and implementing automation systems for continuous improvement in Operations. This position will have a strong focus in automation and developing internal tools and processes to improve all of the Operations team. Ability to start as the core of an automation team that intends to grow and expand. This position reports to the Engineering Manager.

Job Responsibilities:

  • Provide development and automation perspective to the Operations team, with a focus on automation of routine operational tasks to speed service delivery for all OnRamp customers
  • Develop internal tools (programs, scripts, platforms) for use by the Operations team in new customer deployment and Operations service delivery
  • Operationally own OnRamp monitoring platforms including improving, monitoring, and alerting efficiency and reducing false positive alert generation
  • Self-motivated discovery of Operations challenges, with an intent to find solutions and deliver improvements across the organization
  • Develop tools to support continuous improvement processes
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Qualifications:

  • Minimum of 1-3 years of systems administration experience, including at least 1 year of hands-on experience with virtualized environments
    • Strong experience with System Administration for Linux operating systems for servers
    • Experience with Virtualization and one or more hyper-visors, preferably VMWare
    • Experience with one of more monitoring platforms (Nagios, WUG, PRTG, or similar)
    • Preferred experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications
  • Minimum of 1-3 years of software development experience
    • Comfort with frequent, incremental code testing and deployment
    • Development experience with either Python or Ruby (Java or Javascript also a plus)
    • Development experience with Powershell
    • Experience with SQL and MySQL
    • Knowledge of best practices and IT operations in 24/7/365 operation
    • Understanding of RESTFUL API development and interaction
    • Preferred experience with automation/configuration management using either Puppet, Chef, SALT, or an equivalent
  • Ability to use a wide variety of open source technologies and tools
  • Excellent communication skills (face-to-face, phone, and email) with the ability to work with OnRamp engineers and staff
  • Self-starter with proven ability to deliver outcomes on independent projects
  • Strong focus on business outcomes
  • Bachelor’s degree preferred

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Tier II Technician | Austin, TX

Send your resume to resumes@onr.com.

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of technical support experience in one of the following areas and familiarity in all others:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

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Tier I Technician | Austin, TX

Must be able to work night shifts

Send your resume to resumes@onr.com.

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Sales Executive | Austin, TX

Send your resume to resumes@onr.com.

Overview:

OnRamp is looking for an experienced outbound Sales Executive. We are interested in working with self-starters who can drive multiple consultative sales cycles. The primary responsibilities of this role are to generate new sales for OnRamp through relationship building, networking, outbound calling, and inbound sales leads. Qualified candidates must be results-oriented, have previous sales experience and familiarity with CRM software, exceptional communication skills, and the drive to generate new leads, of which outbound calling and networking will be a critical component. An in-depth understanding of the technology involved in selling private cloud computing and co-location services is a plus, but it is not required. We are more interested in working with smart, driven people who can demonstrate a desire and ability to quickly learn. This position reports to the VP of Sales.

Job Responsibilities:

  • Meet or exceed monthly sales quota for new business activity
  • Develop and manage potential customer relationships early in the sales cycle
  • Serve as primary contact and advocate for potential customers while partnering with OnRamp Engineering staff as part of consultative sales process
  • Generate new sales leads through active prospecting
  • Network within at the community of potential buyers and customers at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Execute against pre-determined goals for outbound activities per week
  • Work closely with the implementation team to drive successful onboarding of the customers you’ve sold
  • Track and report all sales activity on a weekly basis
  • Maintain all customer and new business prospect information in CRM database
  • Develops and maintains company standards and procedures to ensure execution of security strategies

Requirements:

  • 3+ years of proven success in outbound sales roles in data center services or a related technology industry
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face) with the ability to drive consultative sales cycles
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and Salesforce CRM software
  • Bachelor’s degree required

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Administration Department

We currently have no openings in this department.

Send us your resume for future opportunities at resumes@onr.com.

Marketing Department

We currently have no openings in this department.

Send us your resume for future opportunities at resumes@onr.com.

Supply Chain Purchasing Manager | Austin, TX

Send your resume to resumes@onr.com.

Overview:

The Supply Chain Purchasing Manager will oversee the purchasing and management of OnRamp’s inventory, playing a key role in helping the company build, manage, and optimize all facets of supply chain management. We succeed when our customers succeed, and as OnRamp continues to grow, accurate purchasing and inventory planning will be critical to scaling our business and supporting our customers. Bottom line focus of this position? – drive smarter purchasing decisions and optimize our inventory to have what our customers need, when they need it. This position reports to the VP of Operations.

Responsibilities:

  • Purchasing and managing of all data center and company procurement needs
  • Manage the tracking and assigning of all inventory assets
  • Negotiate purchasing contracts and policies with vendors
  • Create and maintain relationships with multiple suppliers, vendors, and service contractors, seeking to continuously drive efficiencies where possible
  • Develop and execute plans that efficiently utilize inventory assets
  • Partner with the VP, Finance on purchasing and allocation decisions
  • Architect and drive improvements to inventory management processes
  • Perform physical hardware audits
  • Perform physical movement of inventory, including receiving, packaging, and shipping
  • Partner across the organization to develop and drive improvements in inventory availability, efficiency, and planning
  • Partner with other members of the Operations organization to develop and report metrics on storage, server utilization, and capacity
  • Partner with other members of the Operations organization to improve processes to decommission, liquidate, and recycle surplus IT equipment

Requirements:

  • 4 years or more of inventory management in an IT environment
  • Strong negotiating skills
  • Experience and knowledge of HP and Cisco server and network hardware
  • Experience working with and building cross-functional relationships
  • Ability to prioritize and thrive in a fast-paced, changing environment
  • Exceptional organizational and communication skills

Preferred Requirements:

  • Working knowledge of Zendesk ticket software
  • Working knowledge and implementation of Nlyte (DCIM) tools
  • A set of existing vendor relationships to leverage
  • Bachelor’s degree in Computer Science, Supply Chain, or Finance Degree

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Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

Send your resume to resumes@onr.com