As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.

Send your resume to resumes@onr.com

Network Engineer | Austin, TX

Overview:

The Network Engineer, along with a team, is responsible for all aspects of systems administration including networks, applications, and databases. This position reports to the VP of Operations.

Job Responsibilities:

  • Provide support to private cloud customers, working on a daily basis with virtualization tools and SAN environments
  • Provide initial configurations and technical support for Cisco switches and routers, firewalls (Cisco ASAs, PIX, CSS), OSPF and BGP routing, layer 2 switching
  • Provide systems administration for Onramp customers, which may include providing assistance with network implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Perform systems security administration functions, including monitoring and managing system resources, performing systems backups and recovery procedures, performing or assisting in troubleshooting and diagnosing production problems, and maintaining network security
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • Minimum of 3-5 years of systems administration experience, including at least 1 year of hands-on experience with virtualized environments
    • Experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications including Exchange, SQL Server, etc.
    • Experience with System Administration for Linux operating systems for servers
    • Experience with Virtualization and one or more hyper-visors, preferably VMWare
    • Experience with SAN environments, including multipathing in both iSCSi and FCP
  • Minimum of 1-3 years of network engineering experience, including knowledge of TCP/IP Internetworking and experience deploying and managing Cisco firewalls
    • Clear understanding of HP and Cisco hardware configuration and maintenance
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to be part of an on-call rotation schedule with other network engineers
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Passion for customer care with exceptional follow up and issue ownership skills.
  • Willingness to work independently and with a team
  • Bachelor’s degree preferred

Senior Implementation Specialist | Austin, TX or Raleigh, NC

Overview:

OnRamp is looking for a Senior Implementation Specialist to join our growing support team. Our Implementation Specialists are critical to an exceptional customer experience as they are typically the first experience our new customers have with the support team. While the day-to-day activities of the Senior Implementation Specialist will touch multiple areas within the organization, the primary responsibility of this position, along with the Implementation Specialist team, is to be the primary technical point of contact for server implementations within the technical services organization. Qualified candidates must be results-oriented and focused on consistently delivering great first impressions to our customers. This position will work alongside and mentor other experienced implementation specialists committed to the team’s success. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Collaborate with various teams within the organization on implementation strategies and processes to deliver optimum quality assurance
  • Collaborate with Implementation Manager and engineers to plan and document customer system configurations
  • Coordinate kick off call agenda with Implementation Manager and Solution Engineers
  • Develop and maintain changes to the technical diagram for the life of the implementation project
  • Build, configure, and verify Windows/RHEL/CentOS systems
  • Configure backups, antivirus, SMS, NTP, SNMP and other management agents
  • Implement Logical provisioning using internal OnRamp tools
  • Setup and configure application systems as required
    • MSCS clusters
    • IIS or Apache
    • And other back end app services
  • Track the engineering details and changes for assigned implementation projects
  • Assist the Implementation Manager with development and prioritization of the technical details of the project plan
  • Coordinate changes to technical diagrams with provisioning and the Implementation Manager
  • Create and maintain accurate customer implementation data
  • Act as the point of contact for escalated customer technical resources during implementation
  • Ensure relevant technical documentation is turned over to customer technical resources upon customer acceptance

Qualifications:

  • 3-5
    • Windows Server 2003 and 2008, and Red Hat Linux
    • VMware, server infrastructure, and SAN administration
    • HP, Dell, and Cisco hardware
    • Networking and load balancing
  • Experience interacting with and managing customer expectations
  • Experience as a member in a team environment

Sales Executive | Austin, TX

Overview:

OnRamp is looking for an experienced outbound Sales Executive. We are interested in working with self-starters who can drive multiple consultative sales cycles. The primary responsibilities of this role are to generate new sales for OnRamp through relationship building, networking, outbound calling, channel partners, and inbound sales leads. Qualified candidates must be results-oriented, have previous sales experience and familiarity with CRM software, exceptional communication skills, and the drive to generate new leads, of which outbound calling and networking will be a critical component. An in-depth understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the VP of Sales.

Job Responsibilities:

  • Develops and maintains company standards and procedures to ensure execution of security strategies
  • Generate new sales leads through active prospecting
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Develop and manage potential customer relationships early in the sales cycle
  • Execute against pre-determined goals for outbound activities per week
  • Manage OnRamp’s ongoing channel partner relationships to drive new business
  • Serve as primary contact and advocate for potential customers while partnering with OnRamp Engineering staff as part of consultative sales process
  • Meet or exceed monthly sales quota for new business activity
  • Track and report all sales activity on a weekly basis
  • Maintain all customer and new business prospect information in CRM database
  • Work closely with marketing/sales director to understand requirements and quotas

Requirements:

  • 3–5 years of proven success in outbound sales roles in data center services or a related technology industry
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face) with the ability to drive consultative sales cycles
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and CRM software
  • Bachelor’s degree required

Tier III Technician | Austin, TX & Raleigh, NC

must be able to work night shifts

Overview:

The primary function of the Tier III Data Center technician is to monitor and respond to service-related issues impacting customers through queue management, and to act as a resource for Tier I and Tier II technicians. With proven experience in Windows and Linux operating systems, network, server class equipment, and virtual environments, Tier III Data Center technicians are expected to work with minimal supervision while providing customer support. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Monitor the datacenter and network, and report problems to customers and engineer team
  • Respond and resolve in-depth technical escalations from Tier I and Tier II technicians for a wide variety of technologies, including accurate and timely documentation of customer communication
  • Partner with the engineer team on customer implementations and technical projects
  • Configure and manage customer and internal network maintenance and backups
  • Identify, schedule, and execute maintenance activities through change control processes
  • Track and immediately respond to alert events
  • Provide in-depth level review and resolution to network issues and change requests
  • Assist in development of technician process and procedures, including development and training of Tier I and Tier II technicians
  • Stay abreast of current technologies and make recommendations based on knowledge and research
  • Other duties as assigned by the Manager of Technical Services

Requirements:

  • A minimum of 3 years of experience with Data Center technologies, including technical support experience and in-depth knowledge in the following areas:
    • Software and hardware firewall implementations as well as configuring and troubleshooting varied VPN architectures
    • Cisco networking solutions
    • Technical experience with network management systems
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, and Active Directory
    • Technical support for VMware including clustered vSphere ESXi Hypervisor servers and vCenter Server environments
    • Linux experience (network stack, iptables, tcpdump/wireshark) a plus
    • HP, Cisco, and Dell server hardware configuration and maintenance through the use of iLo and iDRAC systems
    • Experience with EMC storage and backup/recovery devices is highly desired.
    • Fiber Channel and iSCSI architectures with the ability to diagnose / troubleshoot and resolve networking issues
  • Data center and site infrastructure knowledge and proficiency, preferred
  • Relevant industry certifications (VMware, Cisco, EMC, and/or Windows), highly desired
  • Excellent troubleshooting, problem solving, and root cause analysis skills
  • Ability to mine performance and capacity data from various sources and formulate valuable analysis
  • Ability to efficiently prioritize and organize competing work demands
  • Professional demeanor and excellent written, oral, and interpersonal communication skills

Tier II Technician | Austin, TX or Raleigh, NC

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of support technician experience, including technical support experience in the following areas:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

Tier I Technician | Austin, TX

Must be able to work night shifts

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

Send your resume to resumes@onr.com