As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible. Send your resume to resumes@onr.com

Look for positions in the following departments:

Infrastructure Developer | Austin, TX or Raleigh, NC

Send your resume to resumes@onr.com.

Overview:

The Infrastructure Developer, is responsible for primarily designing, developing, and implementing automation systems for continuous improvement in Operations. This position will have a strong focus in automation and developing internal tools and processes to improve all of the Operations team. Ability to start as the core of an automation team that intends to grow and expand. This position reports to the Engineering Manager.

Job Responsibilities:

  • Provide development and automation perspective to the Operations team, with a focus on automation of routine operational tasks to speed service delivery for all OnRamp customers
  • Develop internal tools (programs, scripts, platforms) for use by the Operations team in new customer deployment and Operations service delivery
  • Operationally own OnRamp monitoring platforms including improving, monitoring, and alerting efficiency and reducing false positive alert generation
  • Self-motivated discovery of Operations challenges, with an intent to find solutions and deliver improvements across the organization
  • Develop tools to support continuous improvement processes
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Qualifications:

  • Minimum of 1-3 years of systems administration experience, including at least 1 year of hands-on experience with virtualized environments
    • Strong experience with System Administration for Linux operating systems for servers
    • Experience with Virtualization and one or more hyper-visors, preferably VMWare
    • Experience with one of more monitoring platforms (Nagios, WUG, PRTG, or similar)
    • Preferred experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications
  • Minimum of 1-3 years of software development experience
    • Comfort with frequent, incremental code testing and deployment
    • Development experience with either Python or Ruby (Java or Javascript also a plus)
    • Development experience with Powershell
    • Experience with SQL and MySQL
    • Knowledge of best practices and IT operations in 24/7/365 operation
    • Understanding of RESTFUL API development and interaction
    • Preferred experience with automation/configuration management using either Puppet, Chef, SALT, or an equivalent
  • Ability to use a wide variety of open source technologies and tools
  • Excellent communication skills (face-to-face, phone, and email) with the ability to work with OnRamp engineers and staff
  • Self-starter with proven ability to deliver outcomes on independent projects
  • Strong focus on business outcomes
  • Bachelor’s degree preferred

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Tier II Technician | Austin, TX

Send your resume to resumes@onr.com.

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of technical support experience in one of the following areas and familiarity in all others:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

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Tier I Technician | Austin, TX

Must be able to work night shifts

Send your resume to resumes@onr.com.

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Channel Sales Manager – Austin, TX or Raleigh, NC

Send your resume to resumes@onr.com.

Overview:

OnRamp is looking for an experienced direct Channel Sales Manager who will, along with a team, manage our partnerships who are tasked with selling and growing our industry leading portfolio of services and solutions. Qualified candidates must be results-oriented, have previous experience in a channel sales environment, exceptional communication skills, and exceptional relationship management skills. An in-depth understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the Senior Director, Channel Partner Program.

Job Responsibilities:

  • Manage OnRamp’s ongoing channel partner relationships to drive new business
  • Educate our channel partners by conducting data center tours and presentations about OnRamp’s offered products and solutions
  • Identify various channel partners and lead each channel sales opportunity through proposal delivery and close
  • Serve as primary contact and advocate for partners and work with them to develop sales proposals, quotes, and pricing
  • Drive improvements to the Channel Partner Program to increase the effectiveness and efficiency of the channel team
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Maintain an accurate and constantly updated funnel of channel opportunities
  • Work closely with the Senior Director, Channel Partner Program to understand requirements and quotas

Requirements:

  • At least 2 years of proven success in a channel sales environments
  • Very high capacity to manage high deal flow, rapid customer turnaround, new technologies, and a dynamic selling environment
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face), including the ability to prepare and deliver written proposals with polish and accuracy
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and CRM software
  • Bachelor’s degree required

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Administration Department

We currently have no openings in this department.

Send us your resume for future opportunities at resumes@onr.com.

Marketing Department

We currently have no openings in this department.

Send us your resume for future opportunities at resumes@onr.com.

Finance Department

We currently have no openings in this department.

Send us your resume for future opportunities at resumes@onr.com.

Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

Send your resume to resumes@onr.com