As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.Send your resume to resumes@onr.com

We are looking for the following posiotions:

Supply Chain Purchasing Manager | Austin, TX

Overview:

The Supply Chain Purchasing Manager will oversee the purchasing and management of OnRamp’s inventory, playing a key role in helping the company build, manage, and optimize all facets of supply chain management. We succeed when our customers succeed, and as OnRamp continues to grow, accurate purchasing and inventory planning will be critical to scaling our business and supporting our customers. Bottom line focus of this position? – drive smarter purchasing decisions and optimize our inventory to have what our customers need, when they need it. This position reports to the VP of Operations.

Responsibilities:

  • Purchasing and managing of all data center and company procurement needs
  • Manage the tracking and assigning of all inventory assets
  • Negotiate purchasing contracts and policies with vendors
  • Create and maintain relationships with multiple suppliers, vendors, and service contractors, seeking to continuously drive efficiencies where possible
  • Develop and execute plans that efficiently utilize inventory assets
  • Partner with the VP, Finance on purchasing and allocation decisions
  • Architect and drive improvements to inventory management processes
  • Perform physical hardware audits
  • Perform physical movement of inventory, including receiving, packaging, and shipping
  • Partner across the organization to develop and drive improvements in inventory availability, efficiency, and planning
  • Partner with other members of the Operations organization to develop and report metrics on storage, server utilization, and capacity
  • Partner with other members of the Operations organization to improve processes to decommission, liquidate, and recycle surplus IT equipment

Minimum Qualifications:

  • 4 years or more of inventory management in an IT environment
  • Strong negotiating skills
  • Experience and knowledge of HP and Cisco server and network hardware
  • Experience working with and building cross-functional relationships
  • Ability to prioritize and thrive in a fast-paced, changing environment
  • Exceptional organizational and communication skills

Preferred Qualifications:

  • Working knowledge of Zendesk ticket software
  • Working knowledge and implementation of Nlyte (DCIM) tools
  • A set of existing vendor relationships to leverage
  • Bachelor’s degree in Computer Science, Supply Chain, or Finance Degree

Account Manager | Austin, TX

Overview:

OnRamp is seeking an Account Manager. The Account Manager is a self-starter who can own the relationship with each of his/her customers as well as act as a liaison between his/her customers, sales, and the support organization to ensure the customer’s technical and support needs are met. In this position, the Account Manager is responsible for building strong, positive customer relationships as well engaging resources across the organization.

Qualified candidates must be results-oriented, have previous business-to-business relationship management experience, familiarity with CRM software, and exceptional communication skills. An intermediate understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the VP of Sales.

Primary Responsibilities:

  • Establish and build long-term relationships with customers while developing an understanding of the customer’s short-term and long-term strategic and IT goals
  • Partner cross-functionally across the organization to resolve customer issues
  • Maintain a close partnership with the Sales organization
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp

Secondary Responsibilities:

  • Special projects as assigned by the VP of Sales

Minimum Qualifications:

  • At least 2 years of business-to-business relationship management experience in data center services or a related technology industry
  • Genuine enthusiasm for relationship building and delivering superior customer service
  • Willingness to work as part of a team and independently
  • Exceptional communication skills (phone, email, face-to-face) with the ability to explain complex technical concepts to clients
  • Excellent communication, presentation, and interpersonal skills
  • Strong business acumen and problem-solving skills
  • In-depth understanding of Microsoft Office applications and CRM software

Preferred Qualifications:

  • Bachelor’s degree in related field
  • Strong project management experience
  • Knowledge of Salesforce CRM

Tier II Technician | Austin, TX

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of technical support experience in one of the following areas and familiarity in all others:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

Tier I Technician | Austin, TX

Must be able to work night shifts

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

Sales Executive | Austin, TX

Overview:

OnRamp is looking for an experienced outbound Sales Executive. We are interested in working with self-starters who can drive multiple consultative sales cycles. The primary responsibilities of this role are to generate new sales for OnRamp through relationship building, networking, outbound calling, and inbound sales leads. Qualified candidates must be results-oriented, have previous sales experience and familiarity with CRM software, exceptional communication skills, and the drive to generate new leads, of which outbound calling and networking will be a critical component. An in-depth understanding of the technology involved in selling private cloud computing and co-location services is a plus, but it is not required. We are more interested in working with smart, driven people who can demonstrate a desire and ability to quickly learn. This position reports to the VP of Sales.

Job Responsibilities:

  • Meet or exceed monthly sales quota for new business activity
  • Develop and manage potential customer relationships early in the sales cycle
  • Serve as primary contact and advocate for potential customers while partnering with OnRamp Engineering staff as part of consultative sales process
  • Generate new sales leads through active prospecting
  • Network within at the community of potential buyers and customers at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Execute against pre-determined goals for outbound activities per week
  • Work closely with the implementation team to drive successful onboarding of the customers you’ve sold
  • Track and report all sales activity on a weekly basis
  • Maintain all customer and new business prospect information in CRM database
  • Develops and maintains company standards and procedures to ensure execution of security strategies

Requirements:

  • 3+ years of proven success in outbound sales roles in data center services or a related technology industry
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face) with the ability to drive consultative sales cycles
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and Salesforce CRM software
  • Bachelor’s degree required

Send your resume to resumes@onr.com