FREE QUOTE

Job Openings

As a growing company, we are always looking for thoughtful, motivated professionals to join our team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.

Send your resume to resumes@onr.com


Tier III Technician | Austin, TX

Overview:

The primary function of the Tier III Data Center technician is to monitor and respond to service-related issues impacting customers through queue management, and to act as a resource for Tier I and Tier II technicians.  With proven experience in Windows and Linux operating systems, network, server class equipment, and virtual environments, Tier III Data Center technicians are expected to work with minimal supervision while providing customer support.  This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Monitor the datacenter and network, and report problems to customers and engineer team
  • Escalate data center issues, including facility events, to engineer team when appropriate
  • Configure and manage customer and internal network maintenance and backups
  • Plan and perform customer and internal maintenance windows, ensuring maintenance window success
  • Track and immediately respond to alert events
  • Document, follow up, and resolve tickets, engaging Tier I and Tier II technician support when needed, including accurate and timely documentation of customer communication
  • Serve as an escalation point for Tier I and Tier II technicians
  • Assist and support engineer team as needed
  • Assist in development of technician process and procedures, including development and training of Tier I and Tier II technicians
  • Other duties as assigned by the Manager of Technical Services

Requirements:

  • A minimum of 3 years support technician experience, including technical support experience and in-depth knowledge of:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, and Active Directory
    • Technical support for VMware including products vSphere Hypervisor and vCenter Server
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Data center and site infrastructure knowledge and proficiency, preferred
  • IT Certification in a technical discipline, a plus
  • Excellent troubleshooting, problem solving, and root cause analysis skills
  • Self-starter and strong team worker
  • Professional demeanor and excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

DATACENTER TECHNICIAN | Austin, TX

Overview:

OnRamp is looking for a full-time Datacenter Technician who will be responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

CUSTODIAN (part-time) | Austin, TX

Overview:

The primary function of the Custodian is to clean and maintain the cleanliness of multiple facilities. This position reports to Critical Facilities Manager.

Job Responsibilities:

  • Empty and clean wastebaskets and recycling bins
  • Sweep, mop, and vacuum floors, restrooms, office, and break areas
  • Clean, dust, and wipe furniture
  • Responds to emergency calls for custodial assistance
  • Refill supplies and dispensers as needed
  • Assist with the setup of facilities for events, meetings, conferences, etc. as needed
  • Move furniture, equipment, and supplies as needed
  • Perform other cleaning and related activities as needed

Requirements:

  • Minimum of 1 year in the custodial field required
  • General knowledge of proper cleaning methods
  • Working knowledge of safety and sanitation measures
  • Ability to read and follow label instructions on cleaning supplies, as well as follow basic verbal and written instructions
  • Ability to work as a team or individually
  • Ability to work a flexible schedule, including nights and weekends

This job involves standing for long periods of time as well as stooping, squatting, lifting (up to 25 pounds), carrying, pushing, and climbing.


Send your resume to resumes@onr.com