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As a growing company, we are always looking for thoughtful, motivated professionals to join our team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.

Send your resume to resumes@onr.com


Sales Executive | Austin, TX & Raleigh, NC

Overview:

OnRamp is looking for an experienced outbound Sales Executive. We are interested in working with self-starters who can drive multiple consultative sales cycles. The primary responsibilities of this role are to generate new sales for OnRamp through relationship building, networking, outbound calling, channel partners, and inbound sales leads. Qualified candidates must be results-oriented, have previous sales experience and familiarity with CRM software, exceptional communication skills, and the drive to generate new leads, of which outbound calling and networking will be a critical component. An in-depth understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the VP of Sales.

Job Responsibilities:

  • Generate new sales leads through active prospecting
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Develop and manage potential customer relationships early in the sales cycle
  • Execute against pre-determined goals for outbound activities per week
  • Manage OnRamp’s ongoing channel partner relationships to drive new business
  • Serve as primary contact and advocate for potential customers while partnering with OnRamp Engineering staff as part of consultative sales process
  • Meet or exceed monthly sales quota for new business activity
  • Track and report all sales activity on a weekly basis
  • Maintain all customer and new business prospect information in CRM database
  • Work closely with marketing/sales director to understand requirements and quotas

Requirements:

  • 3–5 years of proven success in outbound sales roles in data center services or a related technology industry
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face) with the ability to drive consultative sales cycles
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and CRM software
  • Bachelor’s degree required

Tier II Technician | Austin, TX

(must be able to work night shifts)

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of support technician experience, including technical support experience in the following areas:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

Tier III Technician | Austin, TX & Raleigh, NC

(must be able to work night shifts)

Overview:

The primary function of the Tier III Data Center technician is to monitor and respond to service-related issues impacting customers through queue management, and to act as a resource for Tier I and Tier II technicians. With proven experience in Windows and Linux operating systems, network, server class equipment, and virtual environments, Tier III Data Center technicians are expected to work with minimal supervision while providing customer support. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Monitor the datacenter and network, and report problems to customers and engineer team
  • Escalate data center issues, including facility events, to engineer team when appropriate
  • Configure and manage customer and internal network maintenance and backups
  • Plan and perform customer and internal maintenance windows, ensuring maintenance window success
  • Track and immediately respond to alert events
  • Document, follow up, and resolve tickets, engaging Tier I and Tier II technician support when needed, including accurate and timely documentation of customer communication
  • Serve as an escalation point for Tier I and Tier II technicians
  • Assist and support engineer team as needed
  • Assist in development of technician process and procedures, including development and training of Tier I and Tier II technicians
  • Other duties as assigned by the Manager of Technical Services

Requirements:

  • A minimum of 3 years support technician experience, including technical support experience and in-depth knowledge of:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, and Active Directory
    • Technical support for VMware including products vSphere Hypervisor and vCenter Server
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Data center and site infrastructure knowledge and proficiency, preferred
  • IT Certification in a technical discipline, a plus
  • Excellent troubleshooting, problem solving, and root cause analysis skills
  • Self-starter and strong team worker
  • Professional demeanor and excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

Send your resume to resumes@onr.com