As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.
Look for positions in the following departments:

Virtualization Network Engineer | Austin, TX or Raleigh, NC

Overview:

The Virtualization Network Engineer, along with a team, is responsible for all aspects of systems engineering and administration including networks, applications, and virtualization. This position reports to the Engineering Manager.

Responsibilities:

  • Provide support to private cloud customers, working on a daily basis with virtualization tools and SAN environments
  • Provide systems engineering and administration for OnRamp customers, which may include providing assistance with systems implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Perform systems security administration functions, including monitoring and managing system resources, performing systems backups and recovery procedures, performing or assisting in troubleshooting and diagnosing production problems, and maintaining system security
  • Provide initial configurations and technical support for VMware virtualization platforms and servers, including ESXi, vCenter, vRealize, and Horizon
  • Assist in integration of new products and systems into the OnRamp shared infrastructure and virtualization platforms, including creating training and documentation for other members of the Operations Team on newly integrated technologies
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • Minimum of 3-5 years of systems engineering experience, including at least 3 years of hands-on experience with virtualized environments
  • Minimum of 1-3 years of network engineering experience, including knowledge of TCP/IP networking and experience deploying and managing switches and firewalls
  • Expert level experience with Virtualization and one or more hypervisors, preferably VMWare
  • Experience with System Administration for Microsoft Servers and Clients as well as for Microsoft applications including Exchange, SQL Server, etc.
    • Experience with System Administration for Linux operating systems for servers
  • Experience with SAN environments, including MPIO in iSCSi or FC
  • Clear understanding of Cisco switch or router configuration and maintenance
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved

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Tier II Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

Overview:

The primary function of the Tier II Support Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of technical support experience in one of the following areas and familiarity in all others:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

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Tier I Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

 

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

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Channel Acquisition Manager – Austin, TX

Overview:

The Channel Acquisition Manager (CAM) is an integral member of the Channel Sales team, focused primarily on signing up new, productive partners to the OnRamp Channel Partner Program. The Channel Acquisition Manager’s efforts will be concentrated both within his/her own professional network and beyond in out-bounding to net new logos to drive awareness of OnRamp, build the OnRamp Brand, and recruit new partners. It is therefore important that the CAM have several years of industry experience that enable his/her efforts to be built off a base of a solid network of potential partners. The CAM will also work closely with Channel Marketing in utilizing OnRamp’s marketing investments, programs, and resources to drive new partner interest.

This position reports to the Sr. Director, Channel Sales.

Responsibilities:

The Channel Acquisition Manager’s responsibilities all revolve around the recruiting and signing up of new partners to the OnRamp Channel program. The CAM will be responsible for the addition of a certain number of new, qualified partners each month. As such, the CAM is in charge of managing the “sales cycle” of bringing each new partner onboard, from sourcing new potential partners – whether that be through his/her own network, outbounding, or OnRamp Channel Marketing activities, to building the relationship – and if necessary enlisting the right folks within OnRamp Sales management for help, to closing that partner and getting them to join – including working through the details of the Partner Agreement, and other important logistics. While the Channel Acquisition Manager is not responsible for quoting opportunities or closing deals, a significant component of this role will be “selling” OnRamp and its partner program: positioning OnRamp; positioning the benefits of OnRamp’s partner program; positioning OnRamp vs. the competition; and getting these potential partners excited to join the program, and more importantly, recommend OnRamp to their customers.

More specific responsibilities include:

  • Build a detailed understanding of the universe of potential partners and prioritize the types of partners to target
  • Source new qualified channel partners from out-bounding and your professional network
    • Build targeted lists of potential partners
    • Conduct regular outbound outreach through multiple forms – phone, email, in-person, OnRamp channel marketing, etc.
    • Build relationships with key members of potential partner company organizations
    • Work with sales leadership at OnRamp to drive key partner discussions
    • Screen out potential partners who may not be likely to become productive partners
    • Sell potential partners on OnRamp and the benefits of its partner program
  • Work with Channel Marketing to drive interest in the OnRamp Channel Partner Program
    • Build targeted outreach campaigns and Channel partner program materials
    • Attend tradeshows and other events where networking and relationship-building take place
    • Develop and coordinate smaller group events and gatherings (e.g. lunch and learns) within specific geographies
  • Work with Channel Sales Managers to drive partner acquisition within specific territories
  • Help facilitate the partner sign up progress
    • Facilitate the review and (if necessary) negotiation of Partner agreements
    • Manage the update of our systems and data (making sure we have all required information, and SFDC is properly updated)
  • Hand-off the relationship to the Partner Success Manager for Onboarding/Training
    • Ensure that all the required steps are taken (usually by other members of the OnRamp channel team) so that the partner is enabled to promote OnRamp to their customers

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Head of Information Security – Austin, TX

Overview:

The primary function of the Head of Information Security is to reduce security risk by implementing, supporting, and maintaining security programs, initiatives, processes, and best practices to build a safe and secure environment for our company and our customers. This hands-on, operational security position will be responsible for overseeing IT security at OnRamp.

This position reports to the President.

Responsibilities:

  • Develops and maintains company policies and procedures to ensure execution of security strategies
  • Performs and updates organizational risk assessments on regular basis
  • Conducts various penetration and intrusion-detection testing, including reporting of vulnerabilities and drives mitigation and remediation of findings
  • Functions as primary technical administrator for security infrastructure tools and systems
  • Performs daily monitoring and troubleshooting of security incidents
  • Communicates updates to internal stakeholders and key partners on incidents, emerging risks, and other issues that may impact data center operations, customers, or vendors
  • Presents a Security Report to the management team on a regular basis
  • Maintains an in-depth understanding of attacks or emergent threats
  • Assists in development and education of security topics, including delivering training
  • Other duties as assigned by leadership

Requirements:

  • 5 or more years of relevant technical experience
  • 2 years of experience as a Network Engineer
  • CISSP® certification preferred
  • Hands-on experience and in-depth knowledge of:
  • VMware, certification preferred
  • Windows and Linux operating systems
  • Security tools including SIEM, IDS/IPS, WAFs, and next-generation firewalls
  • Managing technical templates (standard firewall configurations, switching and routing configurations, SIEM configurations)
  • Experience in security process development
  • Ability to collaborate and build cross-functional relationships with customers, vendors, and coworkers
  • Strong project leadership skills
  • Ability to develop a vision for security in a multi-tenant environment
  • Ability to work with autonomy

Preferred Qualifications:

  • Demonstrated track record of success in delivering in a security environment, including conducting security assessments and risk identification
  • Strong analytical skills and cross functional knowledge across multiple security disciplines
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Knowledge of Cisco security, including ASA firewalls and FirePOWER services
  • Additional relevant security certification such as CISM, GIAC, and SSCP
  • Knowledge of industry standards and compliance mandates, including PCI-DSS and HIPAA
  • Bachelor’s Degree preferred, emphasis in Computer Science, Information Technology, or related field
  • Comfortable in a fast-paced, changing environment

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Marketing Department

We currently have no openings in this department.

Finance Department

We currently have no openings in this department.

Product Department

We currently have no openings in this department.

Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

OnRamp Employee Application

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