As a Growing Company, We Are Always Looking for Thoughtful, Motivated Professionals to Join Our Team.

We are in search of passionate and motivated professionals that embody our company’s core values and will help take our business to the next level. Together, let’s have a great time providing customers with the best data center operations support and solutions possible.
Look for positions in the following departments:

Tier II Technician | Austin, TX

 

Overview:

The primary function of the Tier II Technician is to provide technical support of OnRamp’s managed environments including supporting networks, applications, and databases. With proven experience in Windows and Linux operating systems, Network, server class equipment, and virtualized environments individuals of this role are expected to work with minimal supervision while providing customer support. Tier II Support Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets prior to escalating to Tier III support. Tier II Support Technicians will have additional shift leadership responsibilities and is the primary technical resource for Tier I Support Technicians. This position reports to the Tier II Supervisor.

***Position is a night shift 9p-9a; 3-4 days per week***

Job Responsibilities:

  • Provide support for OnRamp customers, which may include providing assistance with network configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
  • Provide timely and accurate communication of issue status and resolution to the customer and accurately and professionally document all communication with the customer
  • Monitor the datacenter and network and report problems to customers and engineering staff
  • Perform Firewall builds/configurations/port changes, configuration/expansion of SAN storage, configuration of vCenter, managing maintenance windows (including writing of maintenance plans for hardware maintenance to be performed by Tier I), installation/configuration of OnRamp software/agents, applying customer patches, configuration/ troubleshooting of backup jobs, and other technical work
  • Assist with training of Tier I Technicians
  • Provide technical support for Tier I escalations
  • Escalate issues to Tier III Technicians within SLA timeframe, and escalating facilities issues to the Facilities Manager
  • Engage Tier I Technicians for additional support and closing tickets residing in both the Tier I and Tier II Technician queues within the ticketing system
  • Provide Quality Assurance on Tier1 work (firewall, OS installs, cable runs, etc.)

Requirements:

  • 1-3 years of support technician experience, including technical support experience in the following areas:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP, Cisco, and Dell hardware configuration and maintenance
  • Ability to troubleshoot complex issues in hardware, software, networks, applications, and databases
  • Ability to work independently and as a team member
  • Manage difficult customer situations
  • Excellent written, oral, and interpersonal communication skills
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolved
  • Ability to work a flexible schedule, including rotations and nights

back to job list

Tier I Technician | Austin, TX or Raleigh, NC

Must be able to work night shifts

 

Overview:

OnRamp’s Tier I Datacenter Technician is responsible for assisting customers that require technical assistance with Microsoft or Linux servers, monitoring the operation of the data center, and controlling physical access to the data center. This position reports to the Manager of Technical Services.

Job Responsibilities:

  • Directly responsible for answering customer inquiries in person, on the phone and electronically
  • Monitor data center and network and report problems to customers and network engineering staff in a timely manner
  • Manage physical security of the data center authentication/authorization of guests and visitors
  • Other duties as assigned by the Network Engineers or management team
  • For customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customer
  • Accurately and professionally document all communication with the customer
  • Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Requirements:

  • A minimum of 1-3 years of technical support experience with:
    • TCP/IP Internetworking
    • Telecommunications troubleshooting
    • Technical support for Microsoft Servers and Clients
    • Technical support for Microsoft applications including Exchange, SQL Server, etc.
    • Technical support for Linux operating systems for servers
    • HP and Cisco hardware configuration and maintenance
  • Communication skills (face-to-face, phone, and email) with the ability to provide support to customers and work with Onramp engineers and staff
  • Ability to respond quickly in emergency situations and persistence to work until the issue is resolve

back to job list

Channel Sales Manager | Austin, TX or Raleigh, NC

Overview:

OnRamp is looking for an experienced direct Channel Sales Manager who will, along with a team, manage our partnerships who are tasked with selling and growing our industry leading portfolio of services and solutions. Qualified candidates must be results-oriented, have previous experience in a channel sales environment, exceptional communication skills, and exceptional relationship management skills. An in-depth understanding of enterprise servers and computing equipment and/or Data Center operations is important, as well as a demonstrated desire and ability to quickly learn OnRamp data center services and solutions. This position reports to the Senior Director, Channel Partner Program.

Job Responsibilities:

  • Manage OnRamp’s ongoing channel partner relationships to drive new business
  • Educate our channel partners by conducting data center tours and presentations about OnRamp’s offered products and solutions
  • Identify various channel partners and lead each channel sales opportunity through proposal delivery and close
  • Serve as primary contact and advocate for partners and work with them to develop sales proposals, quotes, and pricing
  • Drive improvements to the Channel Partner Program to increase the effectiveness and efficiency of the channel team
  • Network within and beyond the Austin community at industry events, trade exhibits, and other group meetings to drive awareness of OnRamp
  • Maintain an accurate and constantly updated funnel of channel opportunities
  • Work closely with the Senior Director, Channel Partner Program to understand requirements and quotas

Requirements:

  • At least 2 years of proven success in a channel sales environments
  • Very high capacity to manage high deal flow, rapid customer turnaround, new technologies, and a dynamic selling environment
  • Genuine enthusiasm for developing sales and delivering superior customer service
  • Strong background in technology and/or demonstrated desire and ability to learn the fundamentals of data center technology
  • Exceptional communication skills (phone, email, face-to-face), including the ability to prepare and deliver written proposals with polish and accuracy
  • Willingness to work as part of a team and independently
  • Willingness to go above and beyond the “regular” or pre-defined job description and work hours
  • In-depth understanding of Microsoft Office applications and CRM software
  • Bachelor’s degree required

back to job list

Information Security Analyst | Austin, TX

Overview:

The Information Security Analyst will serve as a subject matter expert for a variety of security monitoring and control systems. This position will take the lead on daily operational security activities at OnRamp and will support the implementation of new security controls as well as improve existing security controls. In this highly visible position, the Information Security Analyst will consult with individuals throughout the organization on strategies to improve security controls and will assist with key security compliance initiatives.

The bottom line? This position will collaborate with the Head of Information Security to conquer information security challenges that improve OnRamp’s operational security.

This position reports to the Head of Information Security.

Job Responsibilities:

  • Perform and support risk assessments on OnRamp’s information systems
  • Monitor events and alerts generated by information security controls and monitoring systems via SIEM software, access and privileges management, and asset management tools
  • Perform vulnerability scans on internal and external information systems
  • Identify and prioritize patches applicable to different systems, deploy patches, and monitor progress of patches deployment
  • Support the different operation teams in selection of information security controls and assist with information system controls assessment process prior to release into production
  • Generate and prepare reports associated with the performance of information security controls
  • Maintain documentation of assets destruction
  • Participate in the investigation of security-related events
  • Foster a culture of compliance by assisting in security awareness trainings
  • Support and facilitate internal audits associated with information security policies compliance and controls effectiveness
  • Handle customers security related requests
  • Maintain knowledge of security best practices, including regulatory compliance and licensure requirements, such as HIPAA, PCI, and SSAE16

Requirements:

  • 1-3 years of progressive experience in information systems security, preferably in a data center environment
  • Experience with management of SIEM systems – OSSIM, Splunk, Logrhythm
  • Experience with access and identity management systems – AD, Tacacs, Radius
  • Experience with patch management systems – WSUS, Spacewalk
  • Experience with Linux and Windows OS administration
  • Experience with management of network devices – routers, switches and firewalls
  • Strong desire to assist OnRamp in conquering internal and external audits
  • Experience working with sensitive and confidential issues
  • Ability to prioritize and thrive in a fast-paced, changing environment
  • Ability to communicate technical compliance issues to any audience

back to job list

Marketing Department

We currently have no openings in this department.

Finance Department

We currently have no openings in this department.

Product Department

We currently have no openings in this department.

Our Commitment to Equal Employment Opportunity

OnRamp is committed to providing equal employment opportunities without regard to race, age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, religion, sexual orientation, or veteran status.

OnRamp Employee Application

Apply to be part of our team!
  • Accepted file types: pdf, doc, docx, txt.
    PDF, DOC, DOCX and TXT files allowed
  • If you were referred by a current employee, please list their full name.
  • This form is submitting resumes to our database but the thank you page is broken. Please bear with us as we correct this.